Warranty Policy

Effective Date: 11 September 2026

At Northvale, we stand behind the quality of our products. Northvale products are covered by a 12-Month Limited Warranty against eligible manufacturing defects and faults occurring during normal use.

1. Warranty Coverage

Northvale products include a 12-month warranty from the original date of purchase.

This warranty covers eligible defects relating to materials, components, or manufacturing under normal intended use.

It does not cover damage caused by misuse, accidents, incorrect installation, unauthorised modifications, or other damage not caused by a manufacturing defect.

2. Warranty Period

The warranty is valid for 12 months from the original purchase date.

Proof of purchase and your order number may be required when submitting a warranty claim.

3. Making a Warranty Claim

If you experience an issue with your Northvale product, contact us at:

contactservicenorthvale@gmail.com

Please include:

  • Your order number
  • Your purchase date
  • A description of the issue
  • Photos or videos showing the problem, where applicable

Our team will review your claim and provide further instructions.

4. Repairs & Replacements

If we determine that your product has an eligible warranty fault, Northvale may provide an appropriate remedy, which may include a repair, replacement, or refund, depending on the circumstances and applicable consumer law.

Replacement products may be new or equivalent replacement units depending on availability.

5. What Is Not Covered

This limited warranty does not cover damage resulting from:

  • Incorrect installation or setup
  • Misuse, abuse, or negligence
  • Accidents or physical damage
  • Unauthorised repairs or modifications
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Extreme weather or unsuitable environmental conditions
  • Damage caused by third-party accessories, applications, or services
  • Loss, theft, or intentional damage

6. Third-Party Services

Some Northvale products may operate with third-party applications, networks, mobile devices, or internet services.

Northvale cannot guarantee the continued availability or performance of services provided by third parties and is not responsible for interruptions or changes to those services outside our control.

7. Consumer Rights

This limited warranty gives you specific rights and is provided in addition to any rights you may have under applicable consumer protection laws.

Nothing in this warranty is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the laws that apply in your country, state, or region.

All other parts of the warranty can stay the same.

8. Contact Us

For warranty questions or claims, contact:

Northvale Customer Service
contactservicenorthvale@gmail.com